Belmont 16s continue to put members first with the recent implementation of the OK2PLAY? player protection platform. In what has been a well-received introduction, the Australian developed technology ensures patrons can reach out for immediate support within the popular venue.
Rather than a reliance on patrons approaching staff directly to self-report, the OK2PLAY? technology provides prompts located across the venue where patrons are asked, “Are you OK2PLAY?” Patrons can respond by using a QR code or pressing a button.
If a patron responds “No” this immediately activates a response with senior staff who can then initiate a discreet connection with the member to ensure immediate support is provided within the venue and ongoing care is provided by linking the individual with appropriate services.
Belmont 16s CEO, Scott Williams, explained, “It is important to us to increase the opportunities to have conversations with our community around player and staff protection. We have taken the time to thoroughly train our team and create clear communications in rolling out OK2PLAY? As it is a serious topic that is essential in our industry we found that dedicating the time has ensured a smooth and seamless launch.”
“Our members have been appreciative of the initiative, including those who have not required help. They appreciate that we are taking steps to normalise the conversation around mental health and wellbeing. Our team feels OK2PLAY? has armed them with the ability and confidence to provide even more customer care in their roles. Overall, the introduction of OK2PLAY? has increased both staff and
patron awareness around a somewhat difficult topic for many and allows us to support our staff, patrons and community both within and beyond our venue,” he continued.
Since launching in late 2022, the OK2PLAY? technology has asked over 145,000 people if they are OK and provided access to ongoing support services as needed.
The technology continues to roll out across New South Wales in coming months.